Bolana achieves extreme customer
satisfaction through a comprehensive
approach to continuous improvement.

At Bolana, we understand that the consistent achievement of extreme customer satisfaction doesn’t come easily. It takes hiring great people; a culture that rewards personal initiative; ongoing training; and a rigorous process for measuring and managing performance. Each of these requisites to success are integrated into our daily operations through a Total Quality Management program.

People: We start by hiring people who have a strong commitment to the values that drive our corporate culture: integrity, responsiveness and personal accountability.

Culture: Bolana has created a unique culture that is more like a family than a corporation. We encourage and incentivize employees to think independently and treat customers the way each of us would want to be treated. As a result, our employee turnover rate is far below the industry average.

Training: We recognize that training is the key to employee development, and provide extensive training in all key aspects of each individual’s responsibility. This includes training in customer service and teamwork, as well as extensive training in cleaning products, equipment and processes.

Total Quality Management: Bolana is committed to being a Total Quality Management (TQM) corporation. TQM capitalizes on the involvement of management, workforce, suppliers, and even customers, in order to meet or exceed customer expectations. Our program combines the establishment of rigorous quality assurance goals for each client with comprehensive quality assurance inspections and prompt correction of inspection deficiencies.

As a result of our comprehensive approach to continuous improvement, Bolana enjoys customer satisfaction and loyalty ratings that you will not find elsewhere. That’s why we encourage you to talk to other Bolana customers before you make a choice for your building maintenance service provider. To learn more, contact us.